Pre-school Children

Complaints Policy

Rationale

Little Owls aims to provide the highest quality care and education for children attending the Pre-School by holding the principles of the Helping Children Achieve More at the heart of its work. We will endeavour to ensure children are happy during their time at Little Owls and that parents and carers are pleased and satisfied with the quality of the Pre-School. Little Owls will listen and take seriously any concerns or issues raised by parents and take appropriate steps to resolve any problems.

Little Owls has written this policy to ensure that best practice and procedures are carried out at the Pre-School. This policy complies with the legal requirements of the Early Years Foundation Stage statutory framework.

Implementation of the Policy

Little Owls members of staff will be responsible for managing complaints on a daily basis. If a complaint is made against a member of staff or key worker, the Pre-School Manager will conduct the investigation. All complaints made to staff will be recorded in detail in the Incident Record Folder using an Incident Log Report Sheet.

This policy constitutes the Pre-School's formal Complaints Procedure and will be available from the Pre-School Manager upon request.

Stage One

Stage Two

Making a Complaint to OFSTED

If a parent or carer does not feel that the investigation satisfactorily answered their complaint they can submit a complaint to OFSTED.

The OFSTED regulator for Little Owls is:

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

T: 0300 123 4666

Any complaints received will be kept in a Complaints Record file kept on the Pre-School premises and will be reviewed annually by the Managers. Any questions about this policy should be directed to the Pre-School Manager Sharon Holtby and Kaye Clapson.